State of Louisiana CSR (Remote)

Description and Requirements

Contractor Opportunity: State of Louisiana CSR

Location: Remote

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: BCforward

Start Date: 1/19/26

Duration: 9 months

About the Role:

• The Tier 1 Contact Center Customer Service Agent is a remote position focused on delivering exceptional support to callers through call center operations.
• This role requires a blend of empathy, attention to detail, and efficient multitasking to ensure a positive customer experience throughout the day.
• The ideal candidate will demonstrate professionalism, effective communication, and the ability to follow established processes while managing multiple tasks in a fast-paced environment.
• This opportunity is open to individuals located in Louisiana and/or surrounding areas.
• Contractors will be engaged and paid by a third-party payroll supplier BCforward, which will serve as the employer of record for tax and compliance purposes.

• 1 week of training from 8:00 a.m. to 4:30 p.m. Monday – Friday
• Hiring for 3 shifts, must be able to work any shift assigned, all shifts are central time hours
• 7:15 a.m. to 3:45 p.m. CST
• 8:15 a.m. to 4:45 p.m. CST
• 9:30 a.m. to 6:00 p.m. CST
• Core hours of operations are 7:30 a.m. to 6 p.m.

Core Duties

• Answer incoming phone calls, chats, and emails regarding SNAP and Child Support Benefits
• Provide outstanding customer service with empathy and kindness
• Research and review customer inquiries using multiple systems
• Relay research findings and outcomes to customers
• Identify and escalate issues as appropriate
• Document call information and encounters in call logs
• Transition quickly between tasks
• Maintain a professional demeanor
• Perform other duties as assigned

Deliverables / Project Scope

• Consistent delivery of positive customer experiences
• Accurate documentation of customer interactions
• Timely escalation of risks and trends to management
• Effective use of scripts and call flows
• Reliable research and resolution of customer inquiries

Collaboration Tools / Platforms:

• Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Internet and email (Outlook)
• Multiple research systems as required by the role

Basic Qualifications:

• 2 years of customer service experience
• 1 year of call center environment experience
• High School Diploma or GED
• Proficiency with computers and data entry
• Strong listening, verbal, and written communication skills
• Reliable internet access for remote work
• Quiet and private remote work location

Preferred Qualifications: 6-months experience in any of the following: 

• Health & Public Services Experience
• State Medical Assistance
• SNAP
• TANIF
• LiHeap
• Child Support Enforcement or Early Childhood Education and care services

How to Apply:

• Please register and submit your resume at Avature Contractor Exchange. 
• Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.

Compliance Notes:

• This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies.
• The contractor will not be eligible for employee benefits from Accenture.
• The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
• Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
• Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
• Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
• Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

1. In response to a formal complaint or charge,
2. In furtherance of an investigation, proceeding, hearing, or action, or
3. Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

• Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure:

• Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.
• As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role. We accept applications on an on-going basis and there is no fixed deadline for applying. 
• To view Information on benefits offered by BCforward please click here

Compensation Range: $18.00 to $20.00 

Drug-Free Workplace

• Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.
• The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Requesting Accommodation:

• Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
• If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement:

• We believe that no one should be discriminated against because of their differences.
•  All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
•  Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
• For details, view a copy of the Accenture Equal Opportunity Statement.
• Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements:

• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 
• The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
• California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
• Please read  Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.