Support customers across the US by answering questions, resolving issues, and delivering a great experience from the comfort of your home. This full-time role is ideal for bilingual professionals who want stability, benefits, and a clear path for growth.
About Alorica
Alorica is a global leader in customer service and experience, supporting top brands around the world. With a massive at-home workforce and locations across 18 countries, Alorica provides career pathways in customer support, training, tech, management, and more. The company focuses on financial, emotional, mental, and physical well-being, supported through their in-house nonprofit, Making Lives Better with Alorica.
Schedule
- Full-time
- 100 percent remote
- Must live in one of the approved states (AL, AR, FL, GA, ID, IA, KS, LA, MD, MI, MS, MO, NE, NJ, NC, OK, SC, TN, TX, UT, VA, WV)
- Requires a private home workspace
- Equipment provided by the company
What You’ll Do
- Assist customers with questions, concerns, and product or service issues
- Document call details for auditing and reporting
- Update customer information when needed
- Provide guidance and support with professionalism and courtesy
- Upsell customers on new or upgraded services
- Manage phone and computer systems throughout the workday
What You Need
- High school diploma or GED
- Bilingual in English and Spanish
- Customer service experience is helpful
- Strong computer navigation skills
- Familiarity with Microsoft Word and Excel
- Strong listening, communication, and problem-solving skills
- A private home workspace that meets internet requirements (10 Mbps down, 3 Mbps up; wired connection only)
Benefits
- Health, dental, and vision insurance
- HSA options
- PTO, paid holidays, and paid sick time
- Optional daily or weekly pay
- 401(k)
- Leadership programs and paid training
- Tuition reimbursement
- Employee discounts across travel, groceries, wellness, tech, and more
- Employee assistance program
- Additional optional benefits
Take the next step with a company that promotes from within, supports its people, and makes work-at-home life stable and rewarding.
Start your career with Alorica.
Happy Hunting,
~Two Chicks…