Help at-risk clients access life-saving mental health care by serving as their first point of connection to Charlie Health.
About Charlie Health
Charlie Health delivers personalized virtual behavioral health treatment for young people and families with complex needs. By pairing evidence-based care with deep human connection, we expand access to meaningful support from home. As one of the fastest-growing mental health organizations in the country, we’re building a mission-driven team focused on compassion, outcomes, and impact.
Schedule
- Full-time, remote role (U.S. only)
- Shift-based schedules selected in the application
- Not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC
What You’ll Do
- Manage a high volume of inbound and outbound calls with prospective clients, families, and referral sources
- Build trust while gathering demographics, presenting concerns, and treatment history
- Explain financial policies, payment options, and possible assistance programs
- Maintain accurate admissions records in Salesforce, including insurance and consent documentation
- Coordinate with internal teams to meet KPIs such as admission rate, client satisfaction, and time-to-admission
- Provide timely, consistent communication to advance clients into the program
- Confidently articulate Charlie Health’s clinical model, mission, and values
What You Need
- Bilingual fluency in Spanish and English
- Bachelor’s degree
- 2+ years of sales or admissions experience (healthcare admissions preferred)
- Proven success hitting or exceeding performance targets
- 1+ year of Salesforce or CRM experience
- Ability to work shift-based schedules
- Strong multitasking skills and comfort in a fast-paced environment
- HIPAA familiarity preferred
- Experience supporting adolescents or young adults is a plus
- Proficiency with Google Suite and Microsoft Office
Benefits
- Base salary: $54,000–$60,000
- Total target compensation with bonuses: $66,000–$84,000
- Comprehensive benefits for full-time employees
- Pay varies by location, experience, and internal equity
Make a direct impact every day by helping families access the behavioral health support they urgently need.
Happy Hunting,
~Two Chicks…