A meaningful opportunity for someone who wants their work to matter. This role is ideal for individuals who stay calm under pressure, communicate with empathy, and want flexible part-time remote work while helping people during their most vulnerable moments.
About Direct Interactions
Direct Interactions is a U.S.–based contact center committed to social responsibility, offering remote opportunities to a diverse workforce including people with disabilities, veterans, and military spouses. Their teams support public service organizations nationwide, combining compassion with practical problem-solving to deliver a positive impact during emergencies and crises.
Schedule
- Part-time
- Temporary assignment
- Fully remote
- 1099 independent contractor
- Flexible scheduling
What You’ll Do
- Answer inbound calls using provided guidelines and scripts
- Collect and verify caller information with accuracy
- Identify needs through active listening and probing questions
- Provide resources, referrals, and assistance links
- Document interactions and maintain detailed, error-free records
What You Need
- Excellent verbal communication, pronunciation, and tone
- Ability to manage back-to-back calls and stay composed under stress
- Strong empathy for callers experiencing fear, frustration, or crisis
- Attention to detail and ability to multitask across multiple systems
- Fast, accurate computer skills
- Legally eligible to work in the U.S.
- Ability to pass a background check
Ideal Traits
- Genuine desire to help people
- Strong listening and problem-solving skills
- Respectful, inclusive approach with all individuals
Benefits
- $15/hour
- Monthly success bonus opportunities
- No fees to apply or contract
- Flexible work-from-home arrangement
Technical Requirements
- Windows 10 desktop or laptop (no Macs, Chromebooks, tablets, or mini PCs)
- Hardwired high-speed internet (no Wi-Fi, satellite, hotspots, or T-Mobile Home Internet)
- Antivirus, antispyware, and operational firewall
- USB wired headset with noise-canceling mic
- U.S.-based ISP
If you want work that blends compassion, resilience, and real impact, this role allows you to help people through their toughest moments while maintaining flexible remote hours.
Happy Hunting,
~Two Chicks…