Bring your problem-solving mindset and customer-first attitude to a team that’s transforming the restaurant supply industry. If you enjoy helping others, thinking critically, and working in a fast-paced digital environment, this remote opportunity offers stability, growth, and purpose.
About WebstaurantStore
WebstaurantStore is a technology-driven leader in restaurant supplies and equipment, serving businesses across the country. As part of Clark Associates—one of Pennsylvania’s fastest-growing companies for nine consecutive years—WebstaurantStore thrives on innovation, teamwork, and customer excellence. Our culture values connection, collaboration, and continuous learning.
Schedule
- 100% Remote (must reside in eligible U.S. states)
- Full-time, Monday–Friday (11:30 AM–8 PM ET or local equivalent)
- Training: 60-day onboarding period, 9 AM–5:30 PM ET, Monday–Friday
- Weekend availability (Sat–Sun, 7:30 AM–4 PM ET) as needed
What You’ll Do
- Provide friendly, accurate, and timely solutions via phone, live chat, and email.
- Research customer issues and resolve complex inquiries using multiple software tools.
- Ensure customers are informed on order status and product details.
- Apply critical thinking and de-escalation strategies to resolve concerns.
- Collaborate across departments to support both customer and company success.
- Receive feedback and coaching to continuously refine your skills.
- Maintain a positive, professional attitude while balancing multiple priorities.
What You Need
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and internet navigation.
- Excellent written and verbal communication skills.
- Typing speed of at least 40 WPM.
- Reliable internet (minimum 75 Mbps download / 10 Mbps upload).
- Quiet, dedicated home office with a wired or strong Wi-Fi connection.
- Ability to work the required training and full schedule.
- Passion for helping others, learning, and adapting to change.
Preferred
- Prior experience in customer service or support.
- Strong critical thinking and multitasking skills.
Benefits
- Starting pay: $25.70/hour
- Paid time off and full medical, dental, and vision coverage (includes telemedicine)
- 401(k) match and paid parental leave (based on tenure)
- Ongoing training, mentorship, and career growth opportunities
- Employee wellness programs and a strong work-life balance focus
- Collaborative, inclusive company culture with virtual engagement events
If you’re ready to be part of a high-energy team where doing the right thing and exceeding expectations is the norm—WebstaurantStore is ready for you.
Solve problems. Build relationships. Grow with us.
Happy Hunting,
~Two Chicks…