Description
Join a Top-Rated US Tech Company in Big Data Analytics.
Smart Apartment Data, a five-star employee-rated company and Best & Brightest Companies to Work For winner, is on the cutting edge of Big Data in real estate. We offer a fun, collaborative environment, generous pay with bonuses, and a strong work-life balance. For 20+ years, we’ve been the market leading in big data analytics for U.S. —empowering brokers, investors, and analysts with real-time market intelligence.
Meet our hiring team here:
About the Role
We’re looking for a Customer Success Advisor who loves solving problems, building relationships, and creating meaningful impact.
This role bridges Sales, Operations, and Training — ensuring our customers receive timely solutions, support, and clear communication across teams.
If you enjoy helping others succeed, thinking critically through complex situations, and working with a positive, collaborative mindset, this could be the right next step for you.
What You’ll Do
- Act as the main point of contact for enterprise customers — guiding them through onboarding, training, and issue resolution.
- Coordinate with Sales, Operations, and Research teams to troubleshoot and follow through on client requests.
- Analyze challenges, propose practical solutions, and ensure customer satisfaction through proactive communication.
- Manage customer relationships with professionalism, empathy, and accountability.
- Track and document all touchpoints and outcomes in CRM and internal systems.
- Work with internal departments to improve process efficiency and ensure smooth collaboration.
Requirements
- 1–5 years of customer-facing or coordination experience.
- Strong communicator and natural problem-solver.
- Calm, professional, and eager to learn.
- Warm, approachable, and emotionally intelligent.
Benefits
- Fully remote work setup
- Growth-focused environment.
- Work with supportive, collaborative teams.
- Real opportunity to make an impact.