Use your fraud investigation skills to protect members while working remotely with a highly recognized credit union. This role combines compliance expertise with direct member support in a collaborative, people-first culture.
About Connexus Credit Union
Connexus Credit Union serves members across all 50 states, returning profits to members through high-yield checking, deposit products, and competitive loan rates. As a remote-first employer, Connexus fosters collaboration, performance, and growth for employees, while supporting balance and job satisfaction. Recognized as a 2024 Best in Class Employer and a 2025 Best Place to Work in IT, Connexus is committed to employee wellbeing and professional development.
Schedule
- Remote/work-from-home (must reside in FL, IL, IN, IA, MI, MN, MO, OH, TX, or WI)
- Full-time role
- Standard weekday schedule with some flexibility
What You’ll Do
- Receive and analyze fraud and non-fraud card disputes, determining appropriate resolutions
- Complete call backs for suspicious debit card activity and process Reg E claims in compliance with regulations
- Troubleshoot debit card issues, order cards, and perform maintenance
- Answer incoming calls to resolve member fraud claims
- Review daily reports, track cases, and ensure notices and follow-ups are completed
- Initiate outbound calls to gather documentation and update members on case status
- Collaborate with departments, law enforcement, and external partners under fraud leadership guidance
What You Need
- At least 1 year of related fraud or financial services experience required
- Prior financial institution experience required
- Strong communication skills, verbal and written
- Detail-oriented with the ability to analyze information and document findings clearly
- Self-motivated, organized, and able to work independently
- Proficient with Microsoft Office and case management systems
Benefits
- 20 days of PTO + 8 paid holidays
- 16 hours of paid volunteer time annually
- Health, dental, and vision insurance (multiple options)
- 401(k) retirement plan with up to 6% employer match
- Tuition reimbursement ($4,000–$7,000 annually)
- Employer-paid life, short- and long-term disability
- Annual professional development stipend
Join a credit union that puts people first—protect members, grow your career, and be part of an award-winning workplace.
Protect what matters. Grow with Connexus.
Happy Hunting,
~Two Chicks…