Support patients and providers by resolving billing discrepancies, answering inquiries, and ensuring accuracy in account activity. This full-time, remote position is open to residents of Minnesota or Wisconsin and offers training, strong benefits, and career growth.
About Optum / UnitedHealth Group
Optum, part of UnitedHealth Group, partners with Allina Health to deliver technology-driven care and billing solutions. The mission is to simplify healthcare, improve outcomes, and advance health equity across diverse communities.
Schedule
- Full-time, 40 hours per week
- Monday–Friday, 8:00 AM – 4:30 PM CST
- May require occasional overtime
- 6 weeks of paid, virtual on-the-job training
- Equipment pickup required at 2925 Chicago Ave, Minneapolis, MN
What You’ll Do
- Handle inbound calls to resolve patient billing concerns
- Review and verify account activity and payer explanations of benefits (EOBs)
- Educate patients on online payment and invoice options
- Route accounts for review and resolution as needed
- Provide accurate information to customers and third parties
- Process patient mail and maintain accurate documentation
- Represent Optum with professionalism and customer care
What You Need
- High school diploma or GED
- At least 1 year of healthcare billing or medical insurance call center experience
- 1+ years working with EOBs
- Knowledge of CPT coding and claims processing
- Proficiency with Windows PC applications and ability to learn new systems
- Must reside in Minnesota or Wisconsin and travel to Minneapolis to pick up equipment
Preferred
- 2+ years of medical insurance or billing experience
- Experience with Epic or other EMR systems
- Familiarity with multiple insurance carriers
- Bilingual fluency (English/Spanish)
Telecommuting Requirements
- Dedicated, private home workspace
- High-speed internet approved by UnitedHealth Group
- Secure handling of sensitive documents
Benefits
- Pay range: $17.74 – $31.63 per hour (based on experience and location)
- Medical, dental, and vision insurance
- 401(k) with company contribution and stock purchase plan
- Paid time off, family leave, and wellness resources
- Recognition programs and career development opportunities
Help patients feel supported while ensuring billing accuracy and efficiency.
Your skills can strengthen the healthcare system from the inside out.
Happy Hunting,
~Two Chicks…