Join a fast-growing tech company modernizing the locksmith industry. This full-time remote role lets you support customers, manage dispatch logistics, and collaborate with service providers to deliver reliable solutions.
About KeyMe
KeyMe is transforming the $12B locksmith industry with AI-driven kiosks, digital key storage, and full-service locksmith support. With over 7,000 kiosk locations nationwide and a fully vetted locksmith network, KeyMe offers reliable, transparent, and tech-forward lockout solutions for homes, cars, and businesses. Backed by $150M+ in funding, KeyMe combines innovation with a collaborative, inclusive culture.
Schedule
- Full-time
- Remote within the U.S.
- Must be available for nights, weekends, and one weekend day shift
What You’ll Do
- Manage inbound and outbound calls from customers and locksmiths
- Resolve requests, escalations, and service issues in real time
- Track and close orders while reducing cancellations and improving job conversions
- Monitor service performance and provide insights to leadership
- Collaborate with Sales, Operations, and Management teams to test and improve processes
What You Need
- 1+ year of call center or phone-based customer service experience
- High school diploma or equivalent
- Strong multitasking, time management, and problem-solving skills
- Ability to stay calm and professional under pressure
- High-speed internet (50 Mbps+)
- Bilingual (Spanish/English) preferred
- Experience with Zendesk, Twilio, or Google Docs a plus
Benefits
- $16.00 per hour
- Health, dental, and vision insurance
- 401(k) with company match
- PTO
- Remote office setup budget and internet stipend
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Life and AD&D insurance
Step into a role where your voice keeps customers connected and supported.
Open the door to your next career move today.
Happy Hunting,
~Two Chicks…