Provide empathetic, clear, and professional support to patients navigating billing and payments. This fully remote role is a chance to combine your customer service skills with healthcare billing knowledge to make a direct impact on the patient experience.
About the Revenue Cycle Team
Patient Account Representatives ensure patients understand their financial responsibilities while providing personalized service. From billing inquiries to payment processing, the team supports patients with clarity, professionalism, and compliance every step of the way.
Schedule
- Fully remote position
- Full-time role with standard business hours
- Phone-based role requiring strong communication and customer service focus
What You’ll Do
- Respond to patient inquiries regarding billing, claims, balances, and payment options
- Process payments including credit cards, online transactions, and payment plans
- Explain billing processes, insurance coverage, and financial assistance options
- Research Explanations of Benefits (EOBs) to resolve patient questions
- Document all patient account activity with accurate summaries and resolutions
- Process correspondence such as address changes, bankruptcy notices, and returned mail
- Coordinate with collections to ensure balances, adjustments, and payments are accurate
- Support revenue cycle tasks such as contacting self-pay patients and sending financial assistance applications
What You Need
- High School diploma or GED required
- 3+ years of customer service experience (healthcare preferred)
- Remote work experience strongly preferred
- Proficiency with medical billing software, claims processes, and Microsoft Office
- Excellent verbal and written communication skills with empathy and professionalism
- Strong understanding of HIPAA and healthcare billing regulations
- Ability to manage high call volume and work independently in a remote environment
- Must pass a background check, including credit check
Benefits
- $22–$24 per hour (based on skills and experience)
- Medical, dental, and vision coverage
- 401k retirement plan
- Full-time, stable remote opportunity in healthcare billing
Take the next step in your career by supporting patients with compassion while working from home.
Your career is in good hands—where opportunities and talent meet.
Happy Hunting,
~Two Chicks…