Support customers from the comfort of home while working for a global leader in customer service.
About Alorica
Alorica helps the world’s biggest brands deliver outstanding customer experiences. With 18 countries served and tens of thousands of employees, we focus on solving customer problems and supporting communities through our non-profit foundation, Making Lives Better with Alorica (MLBA). Over 70% of our leaders are promoted from within, making this a great place to grow your career.
Schedule
- Full-time remote role
- Paid training provided
- Must live in one of the following states: AL, AR, FL, GA, ID, IA, KS, LA, MD, MI, MS, MO, NE, NJ, NC, OK, SC, TN, TX, UT, VA, or WV
What You’ll Do
- Answer inbound calls and assist customers with product or service issues
- Document call details for auditing and reporting purposes
- Maintain and update customer information
- Upsell or promote additional services when appropriate
What You Need
- High school diploma or GED
- Strong oral and written communication skills
- Excellent listening and comprehension abilities
- Computer literacy and navigation skills; familiarity with Microsoft Office (Word, Excel)
- Customer service experience is a plus
- Must have a private home office space with a hardwired internet connection (10 Mbps download / 3 Mbps upload minimum)
Pay & Benefits
- $15/hour starting pay
- Health, Dental, and Vision coverage + HSA options
- Paid Time Off, holidays, and sick time
- Daily or weekly pay options
- 401(k) retirement plan
- Tuition reimbursement and paid training
- Employee discounts (groceries, travel, phone plans, pet supplies, and more)
- Leadership programs and career growth opportunities
Make lives better one interaction at a time—while building a stable career from home.
Happy Hunting,
~Two Chicks…