Launch your career in tech while helping local flower shops thrive. Floranext is seeking an entry-level bilingual support professional who enjoys solving problems, working with people, and providing personalized customer care.
About Floranext
Floranext is the leading independent florist software provider, offering e-commerce, point of sale, and wedding/event proposal products to flower shops worldwide. We are a growing, dynamic tech start-up with a small team and a big impact on the global floral industry. Our mission is to empower local businesses through technology that’s simple, intuitive, and built just for florists.
Schedule
- Full-time, 40 hours per week
- 100% remote position
Responsibilities
- Provide high-touch, personalized customer support via phone, email, and remote sessions
- Troubleshoot and resolve technical issues for florist customers, including basic computing and printer setup
- Guide customers through Floranext’s software products, ensuring smooth use of websites, POS, and event management tools
- Empathize and actively listen to customer concerns to deliver positive outcomes
- Collaborate with the team to identify common issues and propose product or process improvements
- Document customer interactions and solutions clearly and accurately
Requirements
- Bachelor’s degree required
- Native or near-native proficiency in Spanish and English
- Strong communication skills (verbal and written)
- Enjoy working with people and solving problems
- Comfortable learning and adapting to evolving technologies
- Patience and empathy when assisting customers
- Experience with basic computing and remote support tools preferred
- Interest or background in the floral industry is a plus
Benefits
- Fully remote role with global impact
- Opportunity to grow your career within a dynamic, expanding tech company
- Collaborate with a supportive, close-knit team
- Be part of a company that empowers small businesses and local communities
Start your floral journey with Floranext and make a difference every day.
Happy Hunting,
~Two Chicks…