Help patients, caregivers, and providers access the medical supplies they need by supporting the full order placement lifecycle. This is a high-volume customer care role for detail-oriented professionals who can handle complex calls with empathy and accuracy.
About Cardinal Health
Cardinal Health (NYSE: CAH) is a global manufacturer and distributor of pharmaceuticals, medical and laboratory products, and healthcare data solutions. With 50 years of experience and over 48,000 employees in more than 40 countries, Cardinal Health is committed to solving healthcare’s most complicated challenges now and in the future.
Schedule
- Full-time remote role
- Training: Monday–Friday, 8:00am–5:00pm EST (mandatory)
- After training, schedule determined by shift bid (must be flexible between 8:00am–9:00pm EST, including Saturdays)
- Requires a quiet, private, distraction-free workspace and high-speed, hardwired internet meeting company standards
What You’ll Do
- Answer 60–80 inbound calls daily from customers, caregivers, and referral sources to place or reorder medical supplies
- Provide empathetic, professional support for order placement, product information, order status, discrepancies, and complaints
- Process orders in accordance with scheduling, demand planning, and inventory requirements
- Collect and document insurance billing details and patient payments
- Navigate multiple computer systems and consult internal resources to achieve first-call resolution
- Interpret insurance terminology and explain requirements clearly to customers
- Escalate complex or unusual problems to supervisors as needed
- Maintain a positive, professional attitude in a high-volume call center environment
What You Need
- High school diploma or GED (or equivalent experience)
- 2–4 years of high-volume call center experience preferred
- Previous remote/work-from-home experience strongly preferred
- Experience in healthcare customer service, order placement, or insurance terminology is a plus
- Proficiency with Microsoft Office and call center phone systems preferred
- Excellent communication, active listening, and problem-solving skills
- Ability to meet daily call center metrics such as handle time, adherence, and QA standards
Benefits
- Pay range: $15.75 – $18.50 per hour (based on location, experience, and internal equity)
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA) and flexible spending accounts (FSAs)
- 401(k) savings plan
- Short- and long-term disability coverage
- Paid parental leave and healthy lifestyle programs
- Work-life resources and access to wages before payday with myFlexPay
Be part of a team that ensures patients and providers receive critical medical supplies while supporting your own career growth.
Your skills can make a difference in healthcare access every single day.
Happy Hunting,
~Two Chicks…