Join Charlie Health as an Admissions Coordinator and help connect people to life-saving mental health treatment. In this highly interactive role, you’ll be the first point of contact for clients and families, guiding them through the admissions process with compassion, professionalism, and purpose.
About Charlie Health
Charlie Health is redefining behavioral healthcare by expanding access to personalized, virtual treatment for people with complex mental health and substance use needs. Our mission is to connect the world to meaningful care, delivered from the comfort of home. We are one of the fastest-growing startups in healthcare, dedicated to helping young people and their families find hope and healing.
Schedule
- Full-time, remote (USA-based; not available to residents of AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC)
- Shift-based scheduling (Mountain Standard Time)
- Must be flexible to meet admission timelines and performance goals
What You’ll Do
- Manage high-volume inbound and outbound calls with prospective clients, families, and referral sources
- Build trust and gather client information with empathy and professionalism
- Explain financial policies, payment options, and assistance programs clearly
- Maintain accurate records in Salesforce, including treatment consents and insurance details
- Collaborate with internal teams to meet KPIs such as admission rates, client satisfaction, and time-to-admission
What You Need
- Bilingual fluency in Spanish and English
- Bachelor’s degree
- 2+ years of sales experience (healthcare admissions preferred)
- Track record of exceeding performance targets in sales or admissions roles
- 1+ year of Salesforce experience
- Strong multitasking ability and resilience in a fast-paced environment
- Familiarity with HIPAA standards (a plus)
- Experience with adolescents or young adults in mental health contexts (a plus)
Benefits
- Base salary: $54,000–$60,000/year
- Target total cash compensation: $66,000–$84,000/year (includes bonus potential)
- Comprehensive medical, dental, and vision benefits
- Paid time off and parental leave
- Performance-based incentives
Make a lasting impact by helping families access life-saving care.
Turn your bilingual skills into a career that changes lives.
Happy Hunting,
~Two Chicks…