Serve as the friendly first line for members navigating health and pharmacy benefits. If you’ve got solid call-center chops, a calm phone presence, and you like solving real problems fast, this work-from-home role is built for you.
About the Company
A nationwide customer experience leader supporting major healthcare clients. You’ll join a remote-first team focused on making healthcare simpler with clear answers, compassionate service, and efficient resolutions.
Schedule
- Remote, US-based
- Call center hours: Mon–Fri 8:00 AM–9:00 PM EST; Sat 9:00 AM–7:30 PM EST
- 12 weeks of paid, mandatory training (100% attendance required)
- All equipment provided; stable wired internet required
What You’ll Do
- Handle inbound/outbound calls to explain medical/pharmacy benefits, billing, quotes, claims status, and plan materials
- Research issues across web-based systems and document every interaction precisely
- Verify and update member information; follow up to ensure resolutions stick
- Spot opportunities to educate members and make their next step easier
- Adhere to schedule metrics and quality standards in a high-volume environment
What You Need
- High School Diploma or GED
- Prior call center or customer service experience strongly preferred
- Clear, patient communication (written and verbal) and strong multitasking
- Comfortable navigating multiple browser tabs, databases, and search tools
- Ability to sit for extended periods; pass background, drug screen, and pre-employment criteria
- Home office: quiet, enclosed workspace; wired high-speed internet (min 20 Mbps down / 12 Mbps up). No hotspots, satellite, or wireless-only service.
Benefits
- Competitive pay with growth and development paths
- Paid training; equipment provided for your home setup
- PTO and comprehensive benefits package
Open training cohorts—finish the required computer-based assessments promptly to be considered.
Bring your empathy and problem-solving to a team that actually advocates for members.
Happy Hunting,
~Two Chicks…