Step into a leadership role where you’ll guide a team of customer service representatives toward excellence. Symetra is hiring a Customer Service Lead to coach, train, and support CSRs while handling escalations, monitoring service levels, and driving process improvements.
About Symetra
Symetra is a national financial services company helping people achieve financial goals with confidence. Guided by values of Value, Transparency, and Sustainability, Symetra delivers competitive products while building an inclusive, supportive workplace. Recognized as a Great Place to Work®, the company fosters diversity, equity, and innovation across all teams.
Schedule
- Remote-first (U.S. only)
- Must be able to work 11:30am – 8:00pm EST
- Compensation: $23.92 – $39.85/hour plus annual bonus eligibility
What You’ll Do
- Coach and support CSRs daily, answering questions and guiding them on all product and transaction types
- Provide leadership in the absence of management, handling escalated calls and high-volume periods
- Develop and deliver training programs for new hires and continuing education for current staff
- Create, maintain, and communicate procedures and process updates
- Manage reporting, scheduling, and escalated service requests
- Represent the department on cross-functional projects and initiatives
What You Need
- Proven CSR background with skills in escalation management and technical resource support
- Training and leadership experience with strong interpersonal skills
- Excellent conflict management, written, and verbal communication abilities
- High school diploma or equivalent required
- Must meet Symetra’s remote internet requirements:
- Minimum 100 Mbps download / 20 Mbps upload
- Fiber, Cable, or DSL only (no satellite, hotspot, or dial-up)
Benefits
- Flexible remote or hybrid arrangements
- 401(k) with immediate vesting and company match up to 6%
- Paid time away: vacation, sick time, flex days, and 10 paid holidays
- Affordable medical, dental, vision, and wellness programs
- Company matching for charitable giving
- Professional growth opportunities and a supportive culture
Why Join Symetra?
You’ll work in a supportive environment that values inclusion and employee development. Symetra’s employees highlight the company’s commitment to diversity, work-life balance, and continuous growth opportunities.
Happy Hunting,
~Two Chicks…