Bring your healthcare and customer service expertise to a stable, full-time remote career. BroadPath is hiring Healthcare Customer Service Specialists to assist members, patients, and providers with benefits, scheduling, and service coordination.
About BroadPath
BroadPath builds connected, remote-first teams rooted in transparency, collaboration, and authenticity. They empower employees to thrive in a supportive culture while delivering high-quality service to healthcare clients.
Schedule
- Full-time, remote U.S. role
- Training pay starts at $14/hr with an increase after transitioning to production
- Weekly pay
- Schedules fall between 8:00am–9:00pm ET, assigned based on business needs
What You’ll Do
- Handle inbound and outbound calls for member inquiries, benefits, and scheduling
- Provide accurate information on health plan eligibility, coverage, and claims
- Schedule, reschedule, and confirm healthcare appointments
- Process referrals, authorizations, and prescription renewals
- Assist with billing inquiries, account updates, and documentation in EMR/CRM systems
- Communicate with providers and internal teams via secure messaging, email, or phone
- Ensure HIPAA compliance and protect patient confidentiality
- Escalate complex issues to the appropriate team for resolution
What You Need
- High school diploma or equivalent
- 1+ year call center customer service handling high call volume
- 1+ year healthcare or health insurance experience
- Stable work history (minimum 1-year tenure per role)
- Strong communication skills, written and verbal
- Ability to multitask across multiple systems with accuracy
- Reliable high-speed internet and a quiet home workspace
- Commitment to long-term employment
Preferred
- Experience with appointment scheduling, benefits inquiries, or EMR/CRM systems
- Familiarity with EPIC, Facets, or similar tools
- Knowledge of insurance and medical terminology
Benefits
- Weekly pay
- Competitive compensation with pay increase after training
- Remote-first, collaborative company culture
- Long-term growth opportunities
Take the next step toward a healthcare support career where stability and growth come together.
Your opportunity to deliver meaningful service from home starts here.
Happy Hunting,
~Two Chicks…