Help customers make real financial progress from a fully remote setup. Join a purpose-driven fintech where you’ll use clear communication and empathy to solve problems for credit cardholders every day.
About Mission Lane
Mission Lane is a U.S.-based fintech helping millions access fair, transparent credit. Backed by leading investors, the team pairs modern technology with exceptional service to support customers building healthier financial futures.
Schedule
- Full-time, work-from-home
- Training (paid): Mon–Fri, 8:30 AM–5:00 PM ET (first 3 weeks)
- Regular shift: Mon–Fri, 11:30 AM–8:00 PM ET
- 100% attendance expected during first 60 days
- Eligible states: AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA
What You’ll Do
- Answer inbound calls from Mission Lane credit cardholders in English and Spanish
- Diagnose the root cause of issues and translate complex topics into plain language
- Follow policies and regulatory requirements while completing accurate after-call work
- Build rapport, de-escalate with calm professionalism, and document outcomes
What You Need
- 1+ year of customer service in call centers, retail, hospitality, sales, or similar
- Bilingual: fluent Spanish and English (verbal and written)
- Fast, accurate typing; strong judgment and problem-solving
- Tech-savvy and able to navigate multiple systems quickly
- Private, quiet workspace; reliable internet (min 80 Mbps down / 8 Mbps up)
Benefits
- Hourly pay: $18.97
- Monthly stipends: $100 wellness, $40 internet
- Health, dental, vision; paid parental leave; paid time off and holidays
- 401(k) with company match
- Company-provided IT equipment
- Clear growth path: promotion potential to Bilingual Account Manager based on performance
Be the trusted voice that helps customers move forward—while you build a stable, growth-minded remote career.
Your next step toward a people-first fintech career starts now.
Happy Hunting,
~Two Chicks…