Turn your passion for technology and customer service into a career. As a Technical Support Advisor, you’ll help customers solve technical issues with iOS, macOS, smartphones, tablets, and PCs while providing a first-class customer experience—all from home.
About VXI Global Solutions
VXI Global Solutions is a global leader in customer experience, support, and digital solutions with 40,000 employees across North America, Asia, Europe, and the Caribbean. Founded in 1998, we partner with some of the world’s most respected brands, delivering omnichannel support, CX advisory, and technology services. Backed by Bain Capital, VXI is one of the fastest-growing privately held BPO organizations in the U.S. and beyond.
Schedule & Locations
- Full-time, remote call center role
- Eligible states include: Arkansas, Missouri, Tennessee, Michigan, Oregon, and others
What You’ll Do
- Provide customer service excellence by handling inbound calls and resolving technical inquiries
- Diagnose and troubleshoot issues for iOS, macOS, smartphones, tablets, and PCs
- Use multiple systems to research, document, and deliver efficient solutions in real time
- Adapt communication style to connect with a diverse customer base
- Collaborate with teammates to share knowledge and resolve complex issues
What You’ll Bring
- Prior customer support or technical assistance experience (call center preferred)
- Strong problem-solving skills and adaptability under pressure
- Knowledge of consumer technology (smartphones, PCs, Apple devices)
- Excellent verbal and written communication skills
- Ability to navigate multiple systems with confidence
- A self-motivated, time-managed approach to working from home
Work-from-Home Requirements
- Private, quiet workspace free from distractions
- Reliable high-speed internet (20 Mbps down / 10 Mbps up minimum)
- Ethernet (wired) connection required—Wi-Fi not acceptable
- Ergonomic desk and chair setup for long-term comfort
Compensation & Benefits
- $17.31/hour base pay + performance incentives
- Comprehensive health insurance (medical, dental, vision)
- Paid training and career growth opportunities
- Referral for Life program with ongoing bonuses
- Cell phone perk: $25/month per line for unlimited phone, text, and data
- Supportive, inclusive culture with career advancement pathways
Why You’ll Love It Here
This is more than a tech support job—it’s a chance to build a career with a global industry leader. At VXI, you’ll join a supportive team, gain valuable training, and have opportunities to advance in a fast-growing company that values diversity, innovation, and your success.
Happy Hunting,
~Two Chicks…