Deliver five-star support from home with a team that values one-call resolution and real customer connection. World Travel Holdings is hiring full-time Customer Care Representatives to handle service and reservation calls in a fast-paced, virtual environment.
About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and a leader in leisure travel, operating nearly 40 brands and trusted private-label partnerships across airlines, hotels, and major corporations. Recognized for employee engagement and work-from-home excellence, the company serves customers across the US and UK.
Schedule
- Full-time remote, 35–45 hours per week based on business needs
- Paid training: Monday–Friday, 10:00 AM–7:00 PM EST for 6 weeks
- Post-training shifts: assigned by business need; may fall between 11:00 AM–11:30 PM EST, Sunday–Saturday
- Quarterly shift-bid cycles: schedules can vary between 6:00 AM–2:00 AM EST and may include weekends, holidays, and non-consecutive days off
What You’ll Do
- Handle 2–3 inbound service and reservation calls per hour with professionalism
- Process changes to existing reservations quickly and accurately
- Follow the Customer Connection methodology to create remarkable experiences
- Use multiple browsers and systems while engaging customers via phone, chat, and email
- Meet performance goals and participate in team meetings and training
What You Need
- Consistent availability for full-time schedules and changing shifts
- Strong typing and multitasking skills with internet navigation, chat, email, and Microsoft Office
- Clear communication skills across phone, chat, and email; comfortable with follow-up outbound calls
- Coachable, detail-oriented, and reliable
- Private, distraction-free home workspace in a separate residence from any other WTH remote employee
- Stable internet connection with at least 10 Mbps download and 5 Mbps upload
Benefits
- $15 per hour plus bi-weekly incentives
- Paid initial training and ongoing development
- Company-provided computer equipment and headset
- Medical, dental, 401(k), paid time off, and more after 90 days
- Travel perks including discounted cruises and access to travel agent rates
Training sets you up to win, and real-time support keeps you sharp. If you love solving problems and want a remote role with growth and travel perks, this is it.
Make every call count and build a career in travel from your home office.
Happy Hunting,
~Two Chicks…