Charlie Health is hiring a Continuing Care Coordinator to serve as a bridge between clients, families, and referral sources such as hospitals, schools, and outpatient providers. This role ensures clients receive consistent treatment updates during care and a seamless discharge plan upon completion—setting them up for success beyond Charlie Health.
About Charlie Health
Charlie Health’s mission is to expand access to life-saving, personalized behavioral healthcare. By focusing on individuals with complex needs, we deliver meaningful outcomes and help clients and families feel seen, supported, and connected—all from the comfort of home.
Responsibilities
- Treatment Updates: Provide professional, timely updates to referral providers and answer questions regarding referred clients.
- Discharge Planning: Create comprehensive, clinically appropriate discharge plans to connect clients with aftercare resources and ensure smooth transitions post-treatment.
- Client & Provider Coordination: Communicate directly with clients, families, and referral sources to understand needs and facilitate services.
- Database Management: Use a nationwide provider database to identify and coordinate referrals, verifying placement and follow-ups.
- Collaboration: Work with Charlie Health teams (clinical, admissions, outreach) to align care and referral processes.
- Documentation: Maintain detailed case management notes and communicate updates with treatment teams.
- Relationship Building: Develop trust with referral sources and external providers, ensuring a seamless experience.
Qualifications
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Minimum 2 years of healthcare experience (case management, discharge planning, referral relations, admissions, or outreach)
- Strong interpersonal and relationship-building skills
- Results-driven with experience meeting performance metrics
- Exceptional written and verbal communication skills
- Highly organized with keen attention to detail
- Ability to thrive in a fast-paced environment
- Proficiency with Salesforce and Google Suite/MS Office
Location Note: This role is not open to candidates residing in AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN.
Compensation & Benefits
- Base Salary: $52,500 – $60,000 annually
- Total Compensation: May include bonuses, incentive packages, and Charlie Health-sponsored benefits
- Comprehensive Benefits Package: Health, dental, vision, and more for full-time employees
Why Join Charlie Health?
- Be part of a mission-driven team tackling the mental health crisis
- Work remotely while building meaningful impact
- Help clients and families achieve better outcomes at one of the fastest-growing healthcare startups
Happy Hunting,
~Two Chicks…