Charlie Health is seeking an Admissions Coordinator to be the first point of contact for clients and families entering our mental health programs. In this role, you’ll facilitate admissions for at-risk clients, ensuring each family feels cared for while meeting performance goals tied to admissions, client satisfaction, and time-to-admission. This is a fast-paced, mission-driven role where your work directly supports clients in accessing life-saving treatment.
About Charlie Health
Charlie Health is transforming behavioral healthcare by delivering personalized, virtual mental health care to people with complex needs. We focus on connection—between clients, clinicians, families, and communities—because meaningful care changes lives. As one of the fastest-growing healthcare startups, we’re expanding access to treatment nationwide.
Responsibilities
- Handle a high volume of inbound and outbound calls with compassion and professionalism
- Build trust with clients, families, and referral sources to gather demographic and treatment history details
- Clearly explain financial policies, payment options, and assistance programs
- Maintain accurate records in Salesforce, including consents and insurance information
- Collaborate with internal teams to meet KPIs, including admission rates, client satisfaction, and time-to-admission metrics
- Communicate consistently and promptly with clients and families to advance them into care
- Pitch Charlie Health’s clinical model confidently and align with the organization’s mission
Qualifications
- Bachelor’s degree required
- 2+ years of sales or healthcare admissions experience preferred
- Proven record of exceeding performance targets (sales or admissions quotas)
- 1+ year of experience with Salesforce (or another CRM)
- Strong multitasking skills and ability to excel in a high-paced environment
- Knowledge of HIPAA policies a plus
- Experience working with adolescents/young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
Schedule: Shift-based; must be able to work the schedule selected in the application.
Location: Remote (not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or DC).
Compensation & Benefits
- Base salary: $54,000 – $60,000 per year
- Target performance-based bonus: raises total compensation to $66,000 – $84,000 annually
- Comprehensive benefits package for full-time employees, including medical, dental, vision, 401(k), PTO, and paid holidays
Join Charlie Health’s Admissions team and be the first step in connecting families to the care they deserve.
Happy Hunting,
~Two Chicks…