Make a difference by helping members and providers navigate their health journey with empathy and efficiency.
About Sharecare
Sharecare is the leading digital health company that unifies health management in one place, empowering individuals, providers, employers, health plans, government organizations, and communities to optimize well-being. Our comprehensive, data-driven virtual health platform drives positive behavior change and improves access to care. Guided by the belief that we are all together better, Sharecare is committed to making high-quality care more accessible and affordable.
Schedule
- Full-time, remote position within the United States
- Standard business hours with flexibility depending on call volume
- Competitive hourly pay (commensurate with experience)
Responsibilities
- Answer inbound calls from members and providers with professionalism and courtesy.
- Assess and prioritize caller needs, providing accurate and efficient resolutions.
- Educate callers on Sharecare program benefits and available services.
- Document all interactions accurately in the system using call-tracking tools.
- Troubleshoot, escalate, and follow up on issues when necessary.
- Meet or exceed call center metrics, including quality, efficiency, and attendance.
- Build rapport with callers and adapt communication style appropriately.
- Collaborate with internal teams to ensure caller satisfaction and issue resolution.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience preferred (healthcare background a plus).
- Excellent communication and interpersonal skills.
- Strong multitasking and problem-solving abilities.
- Proficiency in Microsoft Word, Outlook, internet navigation, and keyboarding.
- Ability to work effectively in a fast-paced, team-based environment.
- Flexible and adaptable to changes in processes and systems.
Benefits
- Competitive pay and performance incentives
- Medical, dental, vision, and other health benefits
- 401(k) with company match
- Paid time off and holidays
- Fully remote flexibility within the US
- Opportunity to grow within a mission-driven organization improving health outcomes
This role is a great fit for those who thrive on helping others, solving problems quickly, and want to be part of a fast-growing digital health company.
Happy Hunting,
~Two Chicks…