Help connect families with essential doula care while supporting maternal and infant health outcomes nationwide.
About Pomelo Care
Pomelo Care is a mission-driven, technology-enabled healthcare company focused on improving outcomes for pregnant people and babies. We provide evidence-based, virtual pregnancy and newborn care at scale, with measurable reductions in preterm births, NICU stays, c-sections, and maternal mortality. By combining technology, clinical expertise, and community partnerships, we make care more accessible and affordable.
Schedule
- Full-time, remote role within the United States
- Standard hours: Monday–Friday, 8:30 AM – 5 PM CT
- Salary: $45,000–$55,000 annually, with benefits
What You’ll Do
- Enroll and support clients referred to Pomelo’s doula network from health plans, providers, and partners.
- Conduct outbound calls, texts, and emails to educate clients on doula services and drive enrollment.
- Document referrals and interactions with accuracy and timeliness in internal systems.
- Match clients with doulas in Pomelo’s national network based on eligibility and needs.
- Confirm health plan eligibility via online portals and clearinghouse tools.
- Collaborate with health plan case managers, providers, and doulas to coordinate care.
- Answer inbound calls from clients and partners with professionalism and empathy.
- Track and monitor referral progress, ensuring timely follow-up and communication.
- Participate in training and process improvements to support company KPIs.
What You Need
- Fluency in English and Spanish with the ability to communicate professionally in both.
- Strong customer service and communication skills.
- 1+ years of experience with healthcare referrals, Medicaid populations, or client-facing roles.
- Excellent organizational, documentation, and time-management abilities.
- Comfortable working independently in a remote setting.
- Passion for improving maternal and infant health outcomes.
- Bonus points for experience in:
- Startups or fast-paced environments
- Administrative or revenue-driving roles
- Scoping and problem-solving in ambiguous situations
Benefits
- Competitive salary and comprehensive healthcare benefits
- Generous and flexible vacation policy
- Equity opportunities in a fast-growing healthtech startup
- Fully remote team with seasonal company retreats
- Mission-driven culture focused on improving healthcare equity and outcomes
This is an excellent opportunity to make a measurable impact on healthcare access for underserved populations, while growing your career in a supportive, fast-paced environment.
Happy Hunting,
~Two Chicks…