Play a key role in supporting Carhartt’s national accounts by managing complex order fulfillment operations and driving revenue through proactive solutions.
About Carhartt
For over 130 years, Carhartt has been built on the values of hard work, dependability, and trust. Guided by the mission to serve and protect hardworking people, we create durable products designed for those who give their all every day. As a company, we’re inspired by the legacy of our founder, Hamilton Carhartt, and remain dedicated to upholding his vision of honesty, integrity, and innovation.
Schedule
- Full-time, remote role with limited travel (up to 10%)
- Standard business hours with flexibility for account needs
- Occasional on-site participation for special events
Responsibilities
- Provide operational support for assigned national accounts, managing order execution and fulfillment across seasonal floor sets, promotions, and firm orders
- Serve as the primary liaison between sales reps, planning, logistics, credit, and other departments to resolve delivery or service issues
- Analyze and manage all order types (At Once, Futures, Bulks, Contracts) and communicate updates clearly to stakeholders
- Monitor and maintain firm orders and contracts in SAP, resolving availability and pricing issues while preventing chargebacks
- Create ad-hoc reporting and maintain customer EDI cross-reference files in SAP, ensuring data accuracy
- Review price variance reports and collaborate with sales to ensure proper invoicing
- Identify opportunities to improve processes and communicate recommendations to leadership
- Maintain accurate records and provide proactive account updates to mitigate risks
Requirements
- Associate’s degree required; Bachelor’s degree in Business or related field preferred
- 6–8 years of combined experience in Customer Service, Order Fulfillment, or Account Management
- Strong communication skills, with ability to engage internal partners and retail executives effectively
- Proven organizational skills and ability to manage multiple projects in a fast-paced environment
- Advanced proficiency in MS Office (especially Excel), BI tools, and SAP
- Strong analytical, problem-solving, and judgment skills
- Self-motivated, enthusiastic, and passionate about delivering results
Benefits & Perks
- Competitive salary (exempt, professional band)
- Remote-first flexibility with limited travel requirements
- Comprehensive health, dental, and vision benefits
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discounts on Carhartt products
- Professional growth and development opportunities
Bring your expertise and energy to Carhartt and help us build durable solutions for hardworking people everywhere.
Happy Hunting,
~Two Chicks…