ClearCompany is looking for a Client Support Specialist (Tier 1) to join our award-winning Customer Support Team. This is a full-time, remote role where you’ll provide multi-level technical support to clients on our SaaS-based Talent Management Platform. If you’re self-motivated, curious, and excited to help clients succeed in a dynamic environment, this could be your mission.
About ClearCompany
ClearCompany is the only Talent Management Platform that unifies data-driven best practices, expert-informed content, and tailored software tools to help organizations recruit, ramp, recognize, and retain employees. With over 3,000 clients across industries, we’re on a mission to help them achieve their missions.
We’re proud to be named to the Inc. 5000 and recognized as a Great Place to Work®. Our culture centers on collaboration, entrepreneurialism, and putting ideas over egos. At ClearCompany, you’ll have the freedom, flexibility, and support to do your best work and grow professionally.
Schedule
- Full-time
- Remote across the United States
- Standard business hours with flexibility
What You’ll Do
First 30 Days:
- Train in our SaaS platform with a sandbox account.
- Learn ClearCompany tools, processes, and client use cases.
- Practice ticket resolution with guidance from training experts.
First 60 Days:
- Handle real-time chats and phone calls with customers.
- Deepen product knowledge and refine troubleshooting skills.
- Begin managing higher ticket volume with confidence.
First 90 Days:
- Achieve subject matter expertise in core platform areas.
- Liaise with internal Product, Implementation, and Success teams.
- Contribute to client-facing help center materials and release documents.
Ongoing Responsibilities:
- Act as a trusted consultant to clients.
- Diagnose and resolve user issues; report bugs as needed.
- Provide feedback to improve product and support processes.
- Contribute to a positive, team-oriented environment.
What You Need
- Prior client-facing experience (customer support, IT helpdesk, service industry, or similar).
- Strong written and verbal communication skills.
- Ability to work independently with strong self-discipline.
- Tech curiosity and a willingness to learn SaaS tools (Zendesk, GSuite, Slack, Zoom).
- Strong organizational skills and problem-solving mindset.
Compensation
- Base salary: $44,000 – $46,000 annually (based on experience).
Benefits
- Comprehensive health, dental, and vision coverage (90% employer-paid for employees & dependents).
- 401(k) with employer match.
- Flexible vacation policy, sick leave, and paid holidays.
- Paid parental leave.
- Life, short-term, and long-term disability insurance.
- Pre-tax commuter benefits and FSAs.
- Pet insurance.
- Paid sabbatical opportunities.
- Matching gift program and paid volunteer time.
- Fully remote roles with collaborative tools.
- Professional growth opportunities (24% of employees promoted annually).
Find your mission at ClearCompany and help thousands of organizations achieve theirs with modern, innovative talent solutions.
Happy Hunting,
~Two Chicks…