PatientNow is seeking a Support Specialist to provide top-tier software and technical support for our EMR/PM/Medical CRM platform. You’ll guide users through step-by-step resolutions, deliver clear solutions, and help clients maximize efficiency and satisfaction. This role is ideal for someone with strong technical acumen, excellent communication skills, and a passion for helping practices succeed.
About PatientNow
PatientNow delivers comprehensive practice management solutions tailored to the elective medical industry, with a focus on medical aesthetics, med spas, nutrition, weight loss, and hormone replacement. Our mission is to empower providers to spend more time with their patients through innovative, integrated, and intuitive technology. With core values of showing up, owning outcomes, and being authentic, PatientNow is committed to helping practices grow and thrive.
Schedule
- Full-time
- Remote (United States)
What You’ll Do
- Provide software and technical support for PatientNow applications
- Diagnose and resolve software and hardware issues (scanners, barcode readers, cameras, credit card equipment)
- Guide clients through solutions in a user-friendly, professional manner
- Accurately process and record support cases in the CRM ticketing system
- Escalate priority issues according to procedures
- Follow up with customers and schedule callbacks when necessary
- Stay current with PatientNow software updates and industry developments
- Offer alternative solutions to ensure excellent client outcomes
What You Need
- Prior software support experience (EMR/Practice Management software preferred)
- Strong technical skills to diagnose and resolve client issues quickly
- Experience using CRM and ticketing systems
- Proficiency with remote access tools (e.g., LogMeIn Remote)
- Excellent verbal and written communication skills with proper phone etiquette
- Knowledge of customer service principles and practices
- Effective listening, problem-solving, and multitasking skills
- Team-oriented mindset with adaptability and persistence
Benefits
- Competitive compensation
- Remote flexibility within the U.S.
- Professional growth opportunities with a fast-growing healthcare tech company
- Supportive team environment built on collaboration and respect
Join PatientNow and help elevate the beauty, wellness, and aesthetics industry with innovative technology and outstanding client support.
Happy Hunting,
~Two Chicks…