Support members with Medicaid benefits and enrollment while working from home. BroadPath is hiring Customer Care Advocates to deliver empathetic, knowledgeable service in a connected, fully remote environment.
About BroadPath
BroadPath is a remote-first healthcare support company known for its culture of transparency, collaboration, and connection. Using our unique Bhive platform, we bring remote teams together through shared activities and communication, while delivering high-quality service to members and providers.
Schedule
- Full-time, remote position
- Training: 4 weeks, Monday–Friday, 8:00 AM–4:30 PM CST
- Production schedule: Monday–Friday, 8:00 AM–5:00 PM CST
What You’ll Do
- Handle inbound and outbound calls to assist members with Medicaid benefits, eligibility, and enrollment questions
- Provide clear, accurate information regarding plan coverage, claims, and resources
- Guide members through applications, documentation, and next steps
- Ensure compliance with HIPAA and regulatory requirements
- Document all member interactions and outcomes accurately and on time
- Assist with updating member information and verifying eligibility
- Collaborate with team members to meet performance metrics and service standards
- Demonstrate empathy and professionalism when resolving member concerns
- Stay up to date on Medicaid program updates, policies, and systems
What You Need
- High school diploma or equivalent
- Strong customer service and communication skills
- Knowledge of healthcare or Medicaid preferred
- Call center or healthcare experience a plus
- Proficiency in Microsoft Office and data entry
- Ability to manage multiple priorities in a fast-paced environment
- Team-oriented with the ability to work independently
Benefits
- Base pay up to $18.00 per hour, paid weekly
- Fully remote work with a connected team culture
- Inclusive, diverse environment that supports growth and innovation
Join a company where diversity, teamwork, and authentic connection are at the heart of the work.
Deliver meaningful support to members as a BroadPath Customer Care Advocate.
Happy Hunting,
~Two Chicks…