Help simplify healthcare for members across the country. As a Member Care Advocate at Included Health, you’ll be a trusted guide who helps people navigate their healthcare benefits with empathy, accuracy, and efficiency.
About Included Health
Included Health is a modern healthcare company delivering integrated virtual care and navigation. We break down barriers so every person, in every community, can access high-quality care — from urgent to chronic, behavioral to physical. Our mission is to raise the standard of healthcare for everyone.
Schedule
- Contractor role, 100% remote
- Full-time position handling high-volume member support
- Requires a secure, distraction-free home office environment
What You’ll Do
- Handle a high volume of inbound calls and chats from members, providers, and vendors with compassion and professionalism
- Own the member journey by resolving complex cases, including claims, billing, prior authorizations, and benefit coverage questions
- Facilitate access to virtual care, second opinions, and healthcare resources while ensuring continuity of care
- Educate members about available benefits and options to empower informed decisions
- Use internal systems, VoIP tools, and CRM software to manage and document all interactions accurately
What You Need
- Bachelor’s degree plus 2 years healthcare experience, or 5 years of relevant experience (preferred)
- Experience managing high-volume inbound calls (VoIP systems like CXOne a plus)
- Strong technical proficiency with Google apps, Apple products, and CRM software
- Excellent verbal and written communication skills with proven customer service ability
- Comfortable working independently and staying focused in a remote environment
Benefits
- Hourly rate: $21.00 for contractors; $24.10 upon transition to permanent hire
- Medical and dental coverage provided by contracting agency (with full company benefits available after conversion)
- Health & wellness benefits including free virtual care, urgent care, and behavioral health
- 401(k) with 50% match (up to 6%), PTO, parental leave, holidays, volunteer time, and WFH stipend
- Significant growth opportunities in a rapidly expanding healthcare company
Step into a role where every call and every solution makes healthcare easier for someone in need.
Be the voice that guides members through their healthcare journey.
Happy Hunting,
~Two Chicks…