Join an award-winning biotech company with one of the best benefit packages in the industry. Castle Biosciences is hiring a Customer Service Specialist to support patients, providers, and insurance companies with reimbursement and billing inquiries.
About Castle Biosciences
Castle Biosciences develops innovative laboratory tests that provide deeper biological insights to guide treatment decisions and improve patient outcomes. Headquartered in Texas with nationwide reach, Castle is recognized as a Top Workplace USA and fosters a culture of trust, collaboration, and professional growth.
Schedule
- Full-time, remote position (U.S.-based)
- Monday–Friday, 8:00 AM–5:00 PM CST
- Minimal travel (<5%) for training and meetings
What You’ll Do
- Answer incoming calls and emails from patients, clinicians, insurance companies, and sales managers
- Educate callers on reimbursement processes, billing policies, and appeals documentation
- Review and resolve front-end claim issues to ensure timely submission
- Process EOBs, remittance advice, and denial letters with appropriate ANSI codes
- Contact insurance companies for claim status and missing information
- Post payments, submit documentation for adjudication, and review medical records for necessity
- Investigate payer trends and identify changes in insurance processing requirements
What You Need
- 3+ years customer service experience (call center preferred)
- 2+ years health insurance billing experience with claims resolution
- Knowledge of payer portals and billing cycle processes
- Certification in Medical Billing and/or Coding (or equivalent experience)
- Strong communication, problem-solving, and attention to detail
- Ability to type 35 WPM with 90%+ accuracy
- Legally authorized to work in the U.S. (no visa sponsorship)
Benefits
- Salary: $47,277/year + 20% bonus potential
- 20 PTO days + 10 paid holidays (30 days total)
- 401(k) with 100% company match up to 6% (no vesting schedule)
- 3 health plan options + company HSA contribution
- Company stock grant upon hire
- $75/month internet reimbursement
- Excellent coverage with Castle paying ~94% of medical insurance premiums
Step into a role where your work directly impacts patient care—while enjoying unmatched benefits and a supportive culture.
Happy Hunting,
~Two Chicks…