Cherry Technologies is looking for a Customer Support Specialist to join its fast-growing FinTech team. You’ll be on the front lines assisting providers and borrowers, ensuring every interaction delivers a best-in-class customer experience.
About Cherry
Founded in 2019, Cherry is one of the fastest-growing Buy Now, Pay Later platforms built for medical practices—dentists, medical aesthetics, veterinarians, and more. By making treatments financially accessible, Cherry enables practices to serve more patients. Backed by top-tier investors like Kleiner Perkins and DCM, Cherry is scaling rapidly under Stanford entrepreneurs with a proven track record.
Schedule
- Full-time, remote role
- Flexible scheduling required, including weekends and some holidays
What You’ll Do
- Handle inbound and outbound calls, live chats, texts, and emails to resolve inquiries quickly
- Strive for one-call resolution while de-escalating challenging situations with professionalism
- Track, review, and engage with a high volume of customer interactions daily
- Document all customer interactions and account issues accurately
- Provide solutions and recommend next steps based on account assessments
- Collaborate directly with management to improve processes, systems, and overall service quality
- Contribute to strategy discussions and suggest improvements for the department and company
- Work across departments in a startup environment, driving continuous improvement
What You’ll Bring
- 1+ years of customer support experience (financial products or consumer lending preferred)
- Strong multitasking ability with proven skills in handling omni-channel inquiries
- Demonstrated ability to de-escalate situations and resolve issues effectively
- Excellent written and verbal communication skills, with attention to detail
- Intermediate skills in Excel/Google Sheets preferred
- Startup experience highly valued
- Strong organizational skills, pride in performance, and a team-first mentality
- High school diploma or GED required; college degree preferred
Compensation & Benefits
- Base salary: $75,000
- Bonus: $25,000 on-target annual bonus
- Generous equity grant
- Medical, dental, and vision coverage
- Fully remote workplace
- Summer and winter company retreats
This is a chance to join a high-growth FinTech startup where your work directly impacts customer satisfaction and the company’s continued success.
Happy Hunting,
~Two Chicks…