Be part of SpinLife, the retail division of Numotion and the nation’s largest direct-to-consumer provider of Durable Medical Equipment (DME). We serve aging adults, individuals with disabilities, and pediatric customers with innovation, expertise, and care—helping every person move without limits.
Position Details
- Job Title: Remote Service Parts Specialist
- Location: Remote, United States
- Category: Service & Repair – Service Technicians
- Position Type: Full-Time/Regular
- Pay Range: $18.23 – $23.70/hour (based on skills, experience, and location)
What You’ll Do
- Answer inbound customer calls to provide equipment troubleshooting and repair diagnostics
- Offer product, parts, and service information to guide customers to the right repair solution
- Partner with manufacturers to order warranty or replacement parts and track timely delivery
- Convert inquiries into parts sales by preparing quotes, processing orders, and managing follow-ups
- Dispatch field service technicians when in-home repairs are required
- Educate customers and caregivers on safe equipment use and maintenance
- Document all activity accurately in CRM and order management systems
- Collaborate with manufacturers, contractors, and internal teams to ensure complete service resolution
- Deliver exceptional customer service with a focus on speed, accuracy, and satisfaction
What You’ll Bring
- High School Diploma or GED required
- At least 5 years of experience in the Mobility Equipment or Durable Medical Equipment industry
- Strong background in technical troubleshooting, service, or parts sales
- Experience using order management and CRM systems
Preferred:
- Associate’s or Bachelor’s degree
- Assistive Technology Professional (ATP) training/certification
- Strong multitasking and communication skills
Benefits
- Competitive pay and compensation packages
- Medical, dental, and vision insurance
- Short- and long-term disability
- 401(k) with employer match
- Life insurance coverage
- Inclusive, diverse workplace culture
- Drug-free workplace (pre-employment drug screen required)
Make an impact every day by ensuring customers stay mobile, independent, and supported.
Happy Hunting,
~Two Chicks…