Help shape the future of AI-powered customer support at Tilt. As an AI Support Specialist, you’ll ensure our AI Agent delivers fast, accurate, and thoughtful assistance to customers, while balancing automation with the human touch.
About Tilt
Tilt (formerly Empower) is reimagining the credit system by looking beyond outdated scores. Using 250+ real-time financial signals and machine learning models, we recognize potential that traditional lenders miss. Named one of the next billion-dollar startups, Tilt is building mobile-first products that expand access to fair credit for hardworking people. We’re a remote-first company collaborating across 14 countries and 12 time zones, and we bring the team together in person at global offsites twice per year.
Schedule
- Full-time, remote role (U.S.)
- Compensation: $80K–$95K per year + equity
- Travel required twice per year for company offsites
What You’ll Do
- Monitor and improve the AI Agent to ensure quick, accurate resolutions for customers
- Review conversations and data to identify patterns, issues, and opportunities
- Partner with Product, Engineering, and Support teams to roll out improvements
- Prioritize automation opportunities and recommend workflow/content changes
- Track AI performance, report updates, and influence support strategy more broadly
- Expand what AI can handle while maintaining a seamless customer experience
What You Need
- 4+ years in customer support, customer experience, or support operations
- Experience with enterprise-level conversational AI or virtual agent platforms
- Strong communication skills and ability to turn insights into clear recommendations
- Comfortable using dashboards or analytics tools to evaluate performance
- Familiarity with APIs and system integrations
- Bonus: experience with Git or programming basics
- Background in fintech preferred but not required
Benefits
- Competitive pay with generous equity packages
- Flexible health plans with substantial subsidies
- Remote-first work with home office reimbursement
- Paid global offsites (previous locations include Vail, San Diego, Mexico City)
- Direct access to leadership and growth opportunities based on impact
- Flexible PTO and recognition for contributions, not rigid promotion timelines
Join us in building a fairer credit system — and a smarter, more human approach to AI-powered support.
Your next career move starts here.
Happy Hunting,
~Two Chicks…