Lead with empathy and excellence in a company reshaping healthcare. Rightway is hiring a Pharmacy Contact Center Supervisor to coach frontline service teams and deliver world-class member and provider support.
About Rightway
Rightway is a healthtech company transforming care access through a unified digital platform for medical, pharmacy, and virtual services. With over $205 million in funding and a mission to simplify the patient journey, Rightway empowers clients and members through transparent pharmacy benefits, on-demand guidance, and data-driven solutions. Headquartered in NYC with satellite teams across the U.S., Rightway is building a smarter, more human healthcare system.
Schedule
- Full-time
- 100% Remote
- Standard weekday hours with some flexibility based on service needs
What You’ll Do
- Directly supervise a team of pharmacy service representatives, including managing schedules, timecards, and attendance
- Coach and develop staff through regular feedback, structured performance conversations, and engagement strategies
- Monitor real-time call activity and metrics to support quality, first-call resolution, and service level performance
- Partner with workforce planning to adjust staffing and queue assignments
- Assist in new client onboarding and ensure frontline readiness
- Collaborate across departments to refine contact center workflows and update knowledge base materials
- Ensure compliance with regulatory, privacy, and PBM standards
What You Need
- Bachelor’s degree (preferred) or equivalent experience
- National Pharmacy Technician Certification (preferred)
- 2–4 years of experience in PBM, pharmacy operations, or a healthcare call center
- Proven leadership skills in coaching, motivating, and supporting frontline staff
- Strong communication, escalation handling, and real-time problem-solving abilities
- Comfortable managing KPIs, analyzing trends, and driving performance improvements
- Familiarity with PBM workflows, HIPAA regulations, and pharmacy systems
Benefits
- Salary: $60,000–$80,000 (based on location and experience)
- Remote flexibility with mission-aligned, growth-driven culture
- Opportunity to lead in a high-impact role and shape the member experience
- Values-led environment that prioritizes teamwork, inclusion, and innovation
Hiring now for a hands-on leader who’s ready to elevate the frontlines of pharmacy support.
Lead a team. Drive impact. Make healthcare feel human again.
Happy Hunting,
~Two Chicks…