Help others from the comfort of your home. Join a team that empowers financial dreams while growing your career in a fast-paced, fully remote environment.
About Mountain America Credit Union
Mountain America Credit Union is a member-first financial institution with over 85 years of service. They’re committed to helping individuals define and achieve their financial goals while making meaningful impacts in the communities they serve. The culture is friendly, inclusive, and growth-oriented—built on purpose and impact.
Schedule
- Full-time
- 100% Remote (Must reside in Utah, Nevada, Idaho, Montana, or Arizona)
- Shifts may fall between 7:00 AM – 8:00 PM MST, Monday to Friday, and 8:00 AM – 4:30 PM MST on weekends
- Virtual training: Mon–Fri, 9:00 AM–5:30 PM MST for 6 weeks
What You’ll Do
- Answer inbound calls and assist members with account questions, fraud resolution, and money transfers
- Use the AAA (Assess, Advise, Assist) model to guide members and recommend financial solutions
- Maintain working knowledge of credit union services and ensure compliance with banking regulations
What You Need
- 6–12 months of customer service experience (call center or financial services a plus)
- High school diploma or GED
- Proficiency with computers, multiple monitors, Microsoft Office, and 35+ WPM typing
- Reliable internet connection with ethernet hookup (no Wi-Fi, satellite, or dial-up connections)
- Quiet home office setup with a closing door
Benefits
- Starting pay of $18.25/hour (higher with experience) + competitive sales incentives
- Medical, dental, and 401(k) with match
- PTO, paid holidays, volunteer time off, and tuition assistance
Now hiring and training for remote roles—start your next chapter today.
Bring your passion for service to a team where every call matters.
Happy Hunting,
~Two Chicks…