Make an impact helping people understand and maximize their benefits while growing your career with PrimePay. We’re hiring a Client Support Representative (CSR) to support COBRA, FSA, HSA, and HRA participants nationwide.
About PrimePay
PrimePay is a growth-focused Human Capital Management (HCM) company with over 30 years of experience helping businesses simplify compliance and benefits administration. We’re writing the next chapter in our journey with a focus on innovative technology, a People First culture, and meaningful professional growth opportunities. Our extraordinary people create our future every single day.
Schedule
- Full-time, remote role based in the U.S.
- Monday–Friday, standard business hours (Eastern preferred)
- $18–$22 per hour, depending on experience
Responsibilities
- Respond to customer inquiries about compliance and benefit products (COBRA, FSA, HSA, HRA) via phone, email, or chat
- Provide technical support and troubleshoot issues to deliver timely, accurate solutions
- Research product information and customer needs, escalating complex issues to higher-level teams when needed
- Maintain knowledge of compliance and benefits products to answer complex participant questions
- Document all support interactions and track inquiries in CRM/help desk software
- Collaborate with internal departments to resolve customer service needs quickly
- Guide participants through installation, maintenance, and preventive steps for benefits platforms
Requirements
- 1–3 years of customer service experience (frontline or call center preferred)
- 6–12 months of office experience preferred
- Proficiency in engaging with customers across multiple communication channels
- Strong technical troubleshooting and inquiry research skills
- Familiarity with CRM or help desk software
- Ability to manage customer requests efficiently and document interactions thoroughly
- Knowledge of customer support standards, policies, and remote service delivery
Preferred Qualifications
- Previous experience with COBRA or FSA/HSA/HRA administration
- Bilingual (English/Spanish)
Benefits
- Competitive hourly pay ($18–$22, DOE)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible Spending Accounts (FSA) and Life/Disability insurance
- Leadership development and career mentoring
- Training and career advancement opportunities
At PrimePay, you’ll be part of a collaborative, innovative team that helps participants make the most of their benefits while building your own future.
Happy Hunting,
~Two Chicks…