Use your bilingual skills to deliver exceptional service to credit union members nationwide. In this role, you’ll resolve account inquiries, provide financial assistance, and make a positive impact with every call.
About Velera
Velera is the nation’s premier payments credit union service organization (CUSO) and a leading fintech solutions provider, serving more than 4,000 financial institutions across North America. Our mission is to accelerate partner success through innovative financial technology and inspired service. With a culture built on dedication, collaboration, belonging, curiosity, and integrity, Velera is shaping the future of financial services.
Schedule
- Fully remote within the U.S.
- Upcoming training starts: October 27, 2025
- Second shift schedules available
- Pay: $17.87/hr + bonus, with an additional $1.00/hr for bilingual reps
What You’ll Do
- Handle inbound and outbound calls to resolve member account issues and financial inquiries
- Build rapport and deliver excellent customer service on every call
- Identify and escalate issues that may disrupt service quality
- Respond to inquiries across product types using multiple applications
- Mentor newer agents and support peers with guidance
- Maintain minimum performance standards for key metrics
- Communicate trends and training opportunities to management
- Ensure compliance with regulations, Mastercard/Visa requirements, and company policies
What You Need
- High School Diploma or equivalent required
- 2+ years of customer service experience or 1+ year in a call center preferred
- Proficiency with PC/Windows, Word, and Excel
- Strong attention to detail, empathy, and adaptability to change
- Excellent communication, de-escalation, and call management skills
- Ability to multitask across multiple systems and meet performance goals
- Reliable home office setup with high-speed wired internet and distraction-free environment
Benefits
- Competitive wages + language differential
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- Paid time off, paid holidays, and volunteer time off
- Parental, maternity, and family care leave
- 401k with employer match, HSA/FSA accounts
- Mental health resources, wellness programs, and tuition reimbursement
Join Velera to be part of a supportive, inclusive culture where your voice matters and your contributions make a difference.
Bring your skills. Build possibilities.
Happy Hunting,
~Two Chicks…