Help people get back on solid financial ground—from home. You’ll deliver phone-based counseling, map out options, and document every step so clients leave with clarity and an action plan.
About Navicore Solutions
Navicore Solutions is a national nonprofit providing compassionate counseling in personal finance, credit, housing, bankruptcy education, disaster recovery, and more. The team’s mission: strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
Schedule
- Full-time, remote (equipment provided)
- Flexible 40 hours within business operating hours
- Phone-based work in a quiet, distraction-free workspace
What You’ll Do
- Provide financial counseling by phone using an established counseling model
- Capture all data and call details in the CMS platform with high accuracy
- Explain options (budgets, debt strategies, housing resources) in plain language
- Handle high inbound volume, route referrals, and meet performance standards
- Multi-task across CMS, Outlook, Adobe, Word, and soft-phone tools
What You Need
- High school diploma or equivalent
- 2+ years in customer service, call center, finance, case management, or social services
- Comfortable on the phone; type 25+ WPM; strong computer literacy
- Clear, professional communication; coachable and feedback-ready
- Able to pass background and drug screen
- Willing to obtain NFCC and HUD Housing Counselor certifications within 6 months
Benefits
- $19.37/hour, non-exempt
- Medical, dental, vision (eligible within 90 days)
- Generous PTO
- 403(b) retirement plan
- Student loan forgiveness opportunities (program-eligible roles)
- Recognition and growth in a mission-driven nonprofit
Hiring is active—apply while remote counselor seats are open.
Guide callers from stress to a step-by-step plan—one conversation at a time.
Happy Hunting,
~Two Chicks…