Support clients through their life insurance process while delivering professional, reliable customer service.
About eFinancial / Fidelity Life Association
eFinancial and Fidelity Life provide innovative life insurance solutions that make coverage simple, fast, and accessible. As part of a trusted and growing organization, employees enjoy a supportive, diverse workplace with opportunities to grow while helping clients protect their families’ futures.
Schedule
- Full-time, remote (US-based)
- Flexible business hours required
Responsibilities
- Reach out to clients to schedule medical exams for life insurance policies
- Use internal systems to identify client requirements for coverage or upgrades
- Troubleshoot incoming customer calls and resolve inquiries
- Respond promptly to customer and colleague voicemails and emails
- Maintain organized documentation of client interactions and paperwork
- Manage caseload efficiently, ensuring clients are contacted regularly
- Uphold call and email quality standards to deliver excellent customer service
Requirements
- Previous customer service experience (remote or phone-based preferred)
- Ability to multi-task and thrive in a fast-paced, deadline-driven environment
- Proficiency with Microsoft Office and strong keyboard navigation skills
- Strong time management and interpersonal communication skills
- Typing speed of at least 40 WPM
- Reliable internet connection with minimum 50 Mbps download speed
Benefits
- Pay: $16.50/hour
- Medical, dental, and employer-paid vision coverage
- Employer-paid basic life and AD&D insurance
- Employer-paid short-term and long-term disability insurance
- Health Savings Accounts & Flexible Spending Accounts
- 401(k) plan with company match
- PTO and sick time accrued each pay period
- Inclusive, equal opportunity workplace
Happy Hunting,
~Two Chicks…