Bring joy to fans while ensuring every ticket purchase is seamless and stress-free.
About Gametime
Gametime makes it easy to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web, and desktop—covering over 60,000 events across the U.S. and Canada—we’re reimagining the ticket industry so fans can enjoy once-in-a-lifetime moments. Our mission is simple: unite the world through shared experiences.
Schedule
- Full-time, remote (U.S. based)
- Operating hours: 6:00 AM – 8:00 PM PST, seven days a week
- Requires availability for nights, weekends, and holidays
- Flexibility is essential to meet customer needs
Responsibilities
- Deliver quick, efficient, and empathetic support via phone, chat, SMS, and email
- Resolve fan concerns to maintain high CSAT and NPS scores
- Accurately process and troubleshoot ticket orders
- Meet or exceed service level goals for response time and quality
- Ensure reliable attendance and timely communication during scheduled shifts
- Share fan feedback and suggest improvements to processes
- Actively collaborate with peers and participate in team learning sessions
Requirements
- Bachelor’s degree or equivalent experience
- 2+ years’ experience in a contact center environment handling phone, chat, and email support
- Strong multitasking skills while using multiple systems
- Reliable high-speed internet (50 Mbps down / 10 Mbps up)
- Quiet, distraction-free home office setup
- Strong critical thinking and decision-making under pressure
Preferred Qualifications
- Experience with CRM systems (Kustomer preferred)
- Familiarity with learning management systems (Absorb)
- Track record of maintaining at least 80% CSAT, Quality, and SLA scores
Benefits
- $18/hour plus equity package
- Accrued PTO
- Monthly Gametime credits ($1,200/year)
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k), HSA, and pre-tax savings programs
- Wellness programs and tenure recognition
Gametime is proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive environment where everyone feels they belong.
Happy Hunting,
~Two Chicks…