Make a meaningful impact by supporting patients with compassion, professionalism, and guidance from the comfort of your home. Join a growing behavioral health team that values employee well-being as much as patient care.
About Lifepoint Health
Lifepoint Health is a leader in community-based care with a mission of Making Communities Healthier. With operations in 29 states and more than 250 sites of care—including hospitals, behavioral health centers, and outpatient facilities—we are committed to delivering high-quality, accessible healthcare. Our inclusive culture embraces diversity and values every team member’s contribution to patient care and organizational success.
Schedule
- Full-time, remote role (U.S. based)
- Evening shifts:
- Sunday–Thursday, 1:00pm–9:30pm EST
- Tuesday–Saturday, 1:00pm–9:30pm EST
- Must be flexible for weekends and holidays
What You’ll Do
- Answer inbound calls from patients and caregivers with empathy, professionalism, and accuracy
- Provide clear, supportive guidance while maintaining confidentiality and compliance with HIPAA standards
- Collect and input caller information into systems with precision and timeliness
- Use de-escalation techniques to handle sensitive or dissatisfied caller situations
- Navigate multiple computer systems while maintaining rapport with callers
- Build safe, trustworthy interactions using scripted and unscripted communication methods
- Escalate urgent or complex issues to management when necessary
- Meet department service level and performance goals consistently
- Support additional administrative and compliance-related tasks as assigned
What You Need
- Bachelor’s degree in Psychology, Social Work, or related field (relevant experience may be considered in lieu of education)
- 2+ years of experience in case management, crisis intervention, or call center work preferred
- Strong communication skills (verbal and written) with a professional, empathetic style
- Ability to multi-task across multiple applications in a fast-paced environment
- Excellent attention to detail, data entry accuracy, and problem-solving skills
- Flexibility to work evenings, weekends, and holidays as scheduled
- Reliable remote work setup with compliance to Lifepoint’s remote work policies
Benefits
- Competitive pay with opportunities for growth
- Comprehensive health, dental, and vision insurance (medical plans start at $10 per pay period)
- Life, accident, critical illness, hospital indemnity insurance
- Paid time off, paid family leave, and disability coverage
- 401(k) with company match, tuition and loan assistance
- Free gym memberships, wellness programs, and access to virtual mental health services
- Ongoing training and professional development opportunities
Take the next step in your behavioral health career by helping patients feel heard, supported, and cared for—right from home.
Happy Hunting,
~Two Chicks…