Use your customer service skills to support clients with account questions, payments, and resources while helping one of the fastest-growing consumer finance companies in the U.S. Join Foundation Finance Company and play a key role in empowering home improvement financing.
About Foundation Finance Company (FFC)
FFC partners with home improvement contractors nationwide to offer flexible financing plans that help customers make needed improvements to their homes. With billions in loan originations and rapid expansion, FFC invests heavily in infrastructure and employee growth. Their people-first culture values career advancement, teamwork, and employee well-being.
Schedule
- Full-time, remote role
- Two evening shifts per week (12 PM–9 PM CST and 10 AM–7 PM CST)
- One Saturday shift every 5 weeks
- Must reside in one of the following states: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI
What You’ll Do
- Handle incoming calls regarding customer account questions and follow up as needed
- Process payments over the phone and guide customers through available self-service options
- Provide account information related to interest, statements, and general inquiries
- Recognize delinquent accounts and route them to the proper department for assistance
- Assist with administrative tasks including reports, emails, and training support
- Train and shadow new hires, providing progress reports to management
- Strive for one-call resolutions by using available company resources
What You Need
- Associate’s degree in business, finance, communication, marketing, or related field (or equivalent experience)
- Strong computer skills (Word, Excel, internet, email)
- Excellent phone presence with strong verbal and written communication skills
- Persuasion and negotiation skills with the ability to manage stressful conversations tactfully
- Strong attention to detail and typing proficiency
- Ability to adapt to deadlines, change, and fast-paced environments
Benefits
- Pay range: $18.00 – $19.00/hour
- Medical, dental, and vision coverage
- 401(k) with company match
- Generous paid time off
- Casual dress work environment
- Career advancement opportunities in a growing company
If you’re ready to grow your career in customer support while helping customers achieve their home improvement goals, FFC offers the training and tools to succeed.
Happy Hunting,
~Two Chicks…