Wing is redefining the future of work for companies worldwide. We are looking for a Customer Service Representative to provide excellent support for customers across inbound and outbound channels. This role requires empathy, professionalism, and the ability to resolve issues effectively while building lasting relationships.
About Wing
Wing is a global company helping businesses place their operations on autopilot by providing world-class virtual teams. With a focus on customer experience, automation, and reliability, Wing supports businesses in scaling effectively while creating strong career opportunities for professionals worldwide.
Schedule
- Remote role, US hours (20–40 hours per week)
- Full-time availability
- Flexible scheduling with overtime and holiday pay
Responsibilities
- Manage inbound and outbound calls with professionalism
- Resolve customer concerns efficiently while ensuring satisfaction
- Build trust and relationships with customer accounts through open communication
- Keep accurate records of customer interactions, accounts, and documentation
- Follow company procedures, guidelines, and policies to maintain consistency
- Go the extra mile to engage customers and improve their experience
- Support ad hoc tasks and assignments
Requirements
- At least 1 year of customer service experience (B2C or B2B)
- Strong written and verbal English communication skills (B2 level or higher)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management abilities
- Tech savvy, with familiarity in CRM, VoIP, desktop sharing, and cloud services
- Proficiency with MS Office, Google Calendar, and online scheduling tools
- Proactive, confident, and detail-oriented
Technical Requirements
- USB headset with noise cancellation
- Working webcam
- Computer with minimum 1.8 GHz processor and 4GB RAM
- Primary internet: at least 25 Mbps (cable connection)
- Backup internet: at least 10 Mbps
Compensation & Benefits
- $3,200 – $5,000 per month depending on experience level (entry, intermediate, expert)
- Performance incentives
- Paid training
- Job security and stability
- Holiday and overtime pay
- 100% remote, work-from-home environment
- Inclusive and supportive team culture
- Upskilling opportunities and career growth
Be part of a supportive team while helping Wing redefine customer service for the future of work.
Happy Hunting,
~Two Chicks…