Join Petfolk’s Virtual Care team and deliver outstanding support to pet parents—all from home.
About Petfolk
Petfolk is reimagining pet care. Our mission is to improve the health and happiness of pets, their parents, and the veterinary professionals who serve them. We combine modern design, innovative technology, and compassionate service to build the future of veterinary care.
Schedule
- Full-time, remote role
- 4 x 10-hour shifts per week (including rotating weekends)
- Availability required between 8 AM – 9 PM EST
Responsibilities
- Deliver excellent customer service to pet parents via phone, text, and email
- Assist with appointment scheduling, basic pet care guidance, and general inquiries
- Route medical-related questions to the licensed TeleAdvice veterinary team
- Collaborate with veterinary clinics and operations teams to ensure seamless experiences
- Represent Petfolk’s values with empathy and professionalism in every interaction
Requirements
- 1+ year of veterinary customer service experience (required)
- Strong written and verbal communication skills
- Comfortable working remotely in a fast-paced, startup environment
- Reliable high-speed internet and a quiet home workspace
- Residency in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX
Nice to Have
- Experience with Vetspire or Gladly CRM
- Proficiency in EMR systems, Slack, and Google Suite
Compensation & Benefits
- $17/hour
- 4-day work week (10-hour shifts)
- Medical, dental, and vision insurance
- 401(k) with company match
- Generous paid time off (PTO)
- Career growth opportunities with a mission-driven team
Why Join Petfolk?
We’re a people-first company. That means investing in your well-being, professional growth, and happiness—just like we do for pets and their parents.
Happy Hunting,
~Two Chicks…