Be the first point of contact for members, supporting intake, assessments, and scheduling while ensuring exceptional care coordination.
About Cecelia Health
Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions. We expand access to care by providing personalized clinical support that addresses the whole person—clinical, behavioral, social, and emotional needs. Our scalable, digital-enabled care solutions support health plans, providers, and life sciences partners to drive better patient outcomes.
Schedule
- Full-time, remote position (Nationwide, US)
- Requires availability for inbound/outbound calls, assessments, and scheduling support
Responsibilities
- Handle inbound and outbound member calls with professionalism and empathy
- Complete telephonic intake screenings and program assessments (audio/video)
- Conduct outreach calls to engage new members and encourage participation
- Route calls to the appropriate clinician when necessary
- Assist members with appointment scheduling and follow-up support
- Navigate multiple technology platforms simultaneously (EHR, call center, apps)
- Collaborate with clinicians, team leads, and managers to support care delivery
- Compose thoughtful, personalized responses to member inquiries
- Apply critical thinking to resolve member issues and ensure positive experiences
- Provide administrative and operational support as needed
Requirements
- 2+ years of healthcare or clinical experience required
- Call center or customer service agent experience strongly preferred
- Basic understanding of EHR/EMR applications
- Proficiency with Microsoft Office
- Strong problem-solving, organizational, and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Comfortable setting up and maintaining company-issued equipment (laptop, monitor, etc.)
- Must live in the United States
Benefits
- Competitive compensation based on experience
- Comprehensive health benefits (medical, dental, vision)
- Paid time off and holidays
- Support for work-life balance
- Opportunities for growth within a mission-driven organization
Why Join Cecelia Health?
You’ll play a vital role in connecting members to life-saving behavioral healthcare while ensuring a seamless and supportive experience. This position offers the opportunity to directly impact patient lives while working in a flexible, fully remote environment.
Happy Hunting,
~Two Chicks…