Looking to join a people-first credit union that values service and collaboration? Connexus Credit Union is hiring Member Contact Center Consultants to deliver best-in-class support while helping members nationwide achieve their financial goals.
About Connexus Credit Union
Serving members across all 50 states, Connexus is a member-owned cooperative committed to returning profits to its members through competitive rates and exceptional service. As a remote-first employer, we prioritize collaboration, growth, and employee well-being while consistently earning recognition as a top workplace.
Schedule
- Full-time, 40 hours per week
- Standard schedule: Monday–Friday, 9:30am–6:00pm CST
- Occasional Saturday shift may be required (scheduled in advance)
- Remote-first role; must reside in one of the approved states listed above
What You’ll Do
- Provide frontline support via phone and digital channels, resolving inquiries with a one-call resolution mindset
- Assist with online banking, payment options, debit card issues, and other member needs
- Actively listen, de-escalate, and educate members on Connexus products and services
- Maintain accurate case notes and follow risk mitigation procedures
- Meet performance metrics including call quality, case handling, and service goals
- Build trust and integrity with members while safeguarding their information
- Participate in organizational projects and contribute to continuous improvement
What You Need
- Minimum 1 year of related experience
- Strong listening, verbal, and written communication skills
- Ability to multi-task and remain professional under pressure
- Proficiency using Windows, internet, and databases to support member needs
- Self-starter with eagerness to learn and grow
- Coachable and collaborative, open to feedback and continuous development
Benefits
- Competitive compensation and performance opportunities
- Comprehensive benefits package supporting total well-being
- Remote-first flexibility with structured schedules
- Recognition as a 2024 Best in Class Employer (Gallagher) and 2025 Best Place to Work in IT (Computer World)
Join a forward-thinking credit union where your voice matters, your growth is supported, and your work directly impacts members across the country.
Happy Hunting,
~Two Chicks…