Help families start and stay on track with virtual behavioral health care. You’ll guide clients through benefits, financial enrollments, and scheduling so treatment begins smoothly and on time.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health care for people with complex needs. By centering connection—between clients, clinicians, and care teams—we expand access to life-saving treatment and drive better outcomes from home.
Schedule
- Full-time, remote (United States)
- Two options: Mon–Fri 10–7 MT (11–8 CT, 12–9 ET, 9–6 PT) or Tues–Sat 9–6 MT (10–7 CT, 11–8 ET, 8–5 PT)
- Paid training: 2 weeks, Mon–Fri 8–5 MT (9–6 CT, 10–7 ET, 7–4 PT)
- Location note: Not currently hiring in CA, CO, NY, IL, or WA; additional location eligibility is confirmed during application
What You’ll Do
- Welcome newly admitted clients and families; coordinate care and serve as their primary point of contact
- Explain insurance benefits, complete program financial enrollments, and resolve barriers before they impact care
- Manage schedules (book/reschedule), monitor attendance, and follow up to keep treatment on track
- Liaise with Admissions, Billing, Utilization Review, Clinical, and Outreach to streamline the client experience
- Share aftercare resources and help families schedule post-program appointments
- Maintain timely, accurate documentation and meet KPIs (appointments scheduled, financial agreements completed, issue resolution/time to resolution, aftercare scheduling rate, CSAT, daily call volume)
What You Need
- High school diploma or equivalent (Associate’s/Bachelor’s a plus)
- 2+ years in customer/patient success or call center support
- 1–2 years with Salesforce or a similar CRM, plus contact center tools
- Comfort with financial discussions; health insurance/medical billing familiarity is a strong plus
- Excellent written/verbal communication, high emotional intelligence, and strong multitasking in a fast-paced setting
- Knowledge of HIPAA standards; work authorization in the U.S.; native or bilingual English
- Proficiency with cloud tools (Slack, G-Suite, Microsoft Office, Zoom, EMR)
Benefits
- Comprehensive benefits for full-time employees
- Mission-driven work with clear impact on access to behavioral health care
- Growth in a rapidly scaling, supportive remote environment
Interviews move quickly—bring your CRM, call-center, and healthcare chops.
Make care accessible for families when it matters most.
Happy Hunting,
~Two Chicks…