Be the first point of contact for clients and families seeking life-saving mental health treatment.
About Charlie Health
Charlie Health is redefining access to behavioral healthcare. Too often, people face barriers like limited local options, long wait times, or treatment that isn’t personalized. Our mission is to change that by connecting individuals with complex needs to virtual, individualized care. We focus on building strong connections—between clients, clinicians, and care teams—to drive better outcomes from the comfort of home.
Schedule
- Full-time, remote role (not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC)
- Shift-based schedule (options provided during application)
- Must be able to manage a high volume of inbound and outbound calls
Responsibilities
- Handle a high volume of calls daily from clients, families, and referral sources with professionalism and compassion
- Build rapport and trust while gathering client demographics, presenting issues, and treatment histories
- Clearly explain financial policies, payment options, and available assistance programs
- Maintain accurate client records in Salesforce, including insurance information and treatment consents
- Coordinate with internal teams to meet time-to-admission goals and client satisfaction metrics
- Ensure timely communication with prospective clients and referral partners to advance them into care
- Represent Charlie Health’s mission and innovative care model with confidence and empathy
Requirements
- High school diploma or equivalent required; higher education preferred
- 2+ years of sales experience (healthcare admissions a plus)
- Proven ability to exceed performance targets in sales or admissions roles
- 1+ year of Salesforce or CRM experience
- Strong multitasking skills in a high-paced environment
- Familiarity with HIPAA compliance preferred
- Experience supporting adolescents or young adults in mental health settings is a plus
- Proficiency with Microsoft Office and Google Suite
Pay & Benefits
- Base salary range: $54,000 – $60,000 per year
- Target bonus potential: raises total cash compensation to $66,000 – $84,000 annually
- Comprehensive health, dental, and vision insurance
- Life insurance, disability coverage, and 401(k)
- Paid time off and holidays
- Mission-driven, inclusive culture with real impact
Charlie Health is proud to be an Equal Opportunity Employer. We value authenticity, diversity, and belonging, ensuring every team member feels supported while helping others access life-saving care.
Happy Hunting,
~Two Chicks…