Help clients and families feel supported through every step of their mental health journey.
About Charlie Health
Charlie Health is transforming behavioral healthcare. Millions face barriers to mental health and substance use treatment—limited options, long wait times, and lack of personalized care. Our mission is to change that by delivering individualized, virtual care rooted in connection. We focus on people with complex needs, connecting them with clinicians, care teams, and aftercare resources to improve outcomes from the comfort of home.
Schedule
- Full-time, remote position (not available in AK, CA, CO, IL, ME, NY, or WA)
- Standard weekly schedule with flexibility to support evening needs
- Client-facing role requiring consistent responsiveness and care coordination
Responsibilities
- Serve as the primary point of contact for clients and families post-admission
- Answer inbound calls, emails, and texts; resolve concerns quickly and professionally
- Coordinate between clients and internal teams (Admissions, Billing, Clinical, Outreach, Utilization Review)
- Proactively identify gaps in treatment attendance and re-engage clients as needed
- Manage client scheduling, including setting and rescheduling appointments
- Support families with aftercare planning and appointment scheduling after treatment
- Document all interactions accurately and on time
- Meet KPIs including: call answer rate, call volume, issue resolution, scheduling rate, and customer satisfaction
Requirements
- High school diploma or equivalent required
- 2+ years of experience in customer/patient success or support role
- Experience with adolescents or young adults in a healthcare setting preferred
- 1–2 years of Salesforce (or similar CRM) and contact center technology experience
- Strong multitasking skills; able to thrive in a fast-paced, high-volume environment
- Knowledge of HIPAA regulations
- High emotional intelligence and strong communication skills
- Proficiency in cloud-based tools (Slack, G-Suite, Zoom, Microsoft Office, EMR systems)
- Authorized to work in the US; native or bilingual English proficiency
Pay & Benefits
- Expected salary range: $45,000 – $55,000 per year (based on experience and location)
- Comprehensive health, dental, and vision insurance
- Life insurance and disability coverage
- Paid time off, holidays, and wellness benefits
- Mission-driven, inclusive culture focused on connection, evidence, and urgency
Charlie Health is an Equal Opportunity Employer. We celebrate diversity and strive to build a workplace where everyone feels supported and empowered to be their authentic self.
Happy Hunting,
~Two Chicks…