Join a team where your work truly matters. As a Member Support Specialist, you’ll help Medical Guardian members and their families feel safe, supported, and confident—sometimes even saving lives.
About Medical Guardian
Medical Guardian empowers people to live without limits through reliable medical alert devices and best-in-class service. Recognized for its award-winning company culture, Medical Guardian combines compassion with innovation to protect its members nationwide.
Schedule
- Full-time
- Remote (must reside in one of the following states: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, or TX)
- Start Date: Monday, October 27th
What You’ll Do
- Answer incoming calls from members and caregivers about orders, products, billing, and account services
- Guide callers through troubleshooting, navigation, and product use
- Perform account updates, document conversations, and de-escalate issues
- Act as a brand ambassador by promoting the value of additional products and services
- Meet team performance goals while collaborating to improve the member experience
What You Need
- 2+ years of member service or call center experience (preferred)
- High school diploma required; associate or bachelor’s degree preferred
- Strong communication, listening, and problem-solving skills
- Ability to multi-task, stay organized, and maintain professionalism under pressure
- A private home workspace with reliable internet connection
Benefits
- $17/hour with company-provided equipment
- Health, dental, and vision insurance
- Paid time off (available after 60 days) and holidays
- Short- and long-term disability coverage
- 401(k) retirement plan
This role won’t last long—apply today to join a team where compassion and service save lives.
Protecting members starts with you.
Happy Hunting,
~Two Chicks…